Frequently Asked Questions (FAQ)

 

1. What is ReplyGuard?

ReplyGuard is an AI-powered tool that helps you respond to important client emails faster. It works inside Gmail and generates smart reply suggestions based on your email content.

2. How does ReplyGuard work?

ReplyGuard connects to your Gmail or Google Workspace account and monitors only the clients you approve.

When an approved client sends an email:

  • The system reads the message
  • AI understands the intent
  • A reply is generated using your templates
  • You can review and send the response

3. Does ReplyGuard read all my emails?

No.

ReplyGuard only processes emails from:

  • Approved domains (example: @client.com)
  • Approved email addresses

All other emails are ignored and never accessed.

4. Is my email data safe?

Yes.

We follow strict security practices:

  • Encrypted connections (HTTPS)
  • Limited access to data
  • No selling or sharing of your information

We only use email data to provide the service.

5. Do replies send automatically?

No, not by default.

You can:

  • Review every reply before sending
  • Or enable controlled automation if you choose

You always stay in control.

6. Can I customize the replies?

Yes.

You can create your own templates and use variables such as:

  • Sender name
  • Response time
  • Custom messages

ReplyGuard uses these templates to generate replies.

7. What is a “client” in ReplyGuard?

A client is an approved sender.

It can be:

  • A full domain (example: @brand.com)
  • A specific email (example: name@brand.com)

ReplyGuard only works for these selected clients.

8. What happens if an email is not from an approved client?

Nothing happens.

ReplyGuard does not:

  • Read the email
  • Generate replies
  • Take any action

Your inbox remains unchanged.

9. Does ReplyGuard support Outlook or other email providers?

No.

ReplyGuard currently works only with:

  • Gmail
  • Google Workspace

10. How accurate is the AI reply?

The AI is designed to generate high-quality responses, but it may not always be perfect.

You should always:

  • Review replies before sending
  • Adjust content when needed

You are responsible for final communication.

11. Is there a free trial?

Yes.

ReplyGuard offers a 7-day free trial:

  • No credit card required
  • Full access to core features
  • Limited number of clients during trial

12. Can I cancel anytime?

Yes.

You can cancel your subscription at any time. Your account will remain active until the end of your billing period.

13. Does ReplyGuard work for teams?

Yes.

Depending on your plan, you can:

  • Manage multiple clients
  • Scale usage for your business
  • Use it across workflows

More team features may be added in the future.

14. How do I get support?

You can contact us anytime at:

support@replyguard.app

We usually respond within 24 hours on business days.

15. Do I need technical skills to use ReplyGuard?

No.

ReplyGuard is designed to be simple:

  • Connect Gmail
  • Add clients
  • Create templates
  • Start using

No technical setup required.

16. Why should I use ReplyGuard?

ReplyGuard helps you:

  • Save time on repetitive emails
  • Respond faster to clients
  • Maintain consistent communication
  • Stay in control of your inbox